Mapping to Solve Product Problems Remote Workshop - British Summer Time

Mapping to Solve Product Problems Remote Workshop - British Summer Time

Du 8 juillet 2021 au 9 juillet 2021


Use maps to visualise complexity and spot opportunity - and drive action within your product team and company - join us!

This workshop is now SOLD OUT. You can add yourself to the waitlist by clicking the green ‘Tickets’ button to the right. We are also running this workshop in September - book your ticket here.


During Mapping to Solve Product Problems — which takes place in two (half-day) remote workshops — your trainer will guide you through the tangible steps needed to develop your own mapping practice for your product toolkit. Leave the workshop ready to break down any system, flow or process into digestible elements and start solving problems visually with your team.


What is a map?

A map illustrates how different pieces of information relate to one another. As product managers, we can use maps to help our teams pull apart complex problems and uncover the most valuable next steps to drive action. Maps can be applied in all areas of product management and to any problem. Examples of maps that you may have used before include user journey maps, stakeholder maps, process maps, service blueprints, technical audits and so on.

Why Attend

Reasons to attend? We'll give you 10! By attending this workshop you will learn:

  1. About the origins of mapping in systems thinking
  2. How mapping can be used in your organisation
  3. How mapping is used to break down any system, flow or process
  4. About the different components of a map and how they fit together
  5. How to build a map using a product problem or challenge from your own career
  6. Different approaches to mapping and how to apply them in different scenarios
  7. How to set a goal for your map
  8. What a mapping and systems thinking culture looks like
  9. How to ensure internal support of the mapping process
  10. Tools and techniques you can use right away


Your workshop will take place over two half-days on Thursday July 8th and Friday July 9th. The workshop will start at 9:00am BST (5:00pm SGT) and end at 12:30pm BST (8:30pm SGT) each day. Join us online from 8:50am BST (4:50pm SGT), to connect calmly and help mitigate accessibility issues.

Workshop Size

With less than 10 people per virtual workshop, you will benefit from active and involved group discussions, the careful guidance and expertise of your trainer, the opportunity to closely collaborate with your peers from around the world, and plenty of time to ask questions.

Your Trainer

All of our trainers are seasoned product managers who've worked with multiple products and domains. Their experience enriches the curriculum by delivering diverse perspectives and examples on best practice in different scenarios. Our trainers’ main goal is not to provide you with all of the answers, but rather to help you ask the right questions.

How you'll learn

Using Zoom and other digital collaboration tools, you will participate in a series of modules that cover the theories and mindsets driving the core elements of the product role.

Modules include live online lectures interspersed with regular discussion, Q&As, and group activities to encourage hands-on learning. To keep you energised and engaged, expect warm-ups, icebreakers, and regular breaks.

See below for a detailed module breakdown.

Module Breakdown

  • Introduction: Mapping Systems - An overview of mapping, its origins in systems thinking, and how it can be used in your organisation
  • Mapping Process - Different approaches to maps, how to map when you have gaps in your knowledge, and processes for different mapping scenarios
  • Key Elements of a Map - Understanding the different components of maps, how they can fit together, and where to start
  • Types of Map - In this module we investigate the physics of a map and the building blocks for maps - actors, activities, relationships, flow and stages.
  • Building your Map - Working through your own challenges by building your own map, with class discussions about how your peers are applying this thinking to their own work.
  • Problem Definition - Setting a goal for your map (what problem are you trying to work through, or what opportunity are you trying to uncover)
  • Mapping Outcomes - Effectively facilitating your map towards actions and leveraging your map for maximum impact
  • Mapping Culture - What a mapping and systems thinking culture looks like, how you can ensure internal support of the mapping process, and an overview of map facilitation techniques

Please note: This workshop will not cover:

  • User story mapping
  • Systems thinking in-depth
  • Specific business mapping strategies
  • User research processes (see Foundations or Communication and Alignment)
  • Building stakeholder relationships (see Communication and Alignment
  • Event storming

Our workshop attendees building their maps 👆

Information for Ticket Holders

How will I get access to my workshop and pre-work?

One week before the workshop:

  • You will receive an email from us with a link to your Information Hub - this contains information about your workshop, pre-workshop activities and useful resources.

Two days before the workshop:

  • You will receive access information for Zoom and Mural (our workshop tools).

Please note, the above emails will be sent to the email address you registered with. If you do not receive any of the above, please email ASAP.

What happens if I book with less than a week to go before the workshop?

No problem. You will receive the relevant information from us within 24 hours. Please email if you do not receive this.

Who do I reach out to if I’m having technical difficulties?

On the day of your workshop, we will gather 10 minutes before to allow time for everyone to log in and troubleshoot any technical issues. If you are unable to connect to the platforms, please email and we will be on hand to assist you.

Can I get a refund?

If you need to cancel your ticket, you must log in to Eventbrite and request a refund at least two weeks before the date of the event, following these instructions. No refunds will be issued for tickets that are cancelled less than two weeks before the event. Only the person who purchased the tickets can request a refund.

Can I transfer my ticket to a future workshop?

You can request a workshop transfer up to two weeks before the date of the event by emailing We cannot facilitate any requests made after the two week cut off. Our small class size is an essential part of the workshop experience and we often sell out well in advance. By transferring you to a future workshop closer to the date of the event, it is unlikely we will be able to resell your space and ultimately we lose out on a ticket sale for future events by giving you that space.

Got another question? Check out our FAQs page.

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